Choose Efficient Web-Based CRM
While I think web-based CRM systems make sense for some advisors, I'm not currently a big fan of web-based document storage because of the amount of time it takes to open a file. --Joanne Day
In general, while I think web-based CRM systems make sense for some advisors, I'm not currently a big fan of web-based document storage because of the amount of time it takes to open a file (think of trying to open a client’s tax return over the Internet and waiting for it to load). I suspect the speed issue will improve over time. There also tends to be an increasing “fixed” cost for a web-based system as your storage increases.
-Joanne Day in AdvisorMax discussion "Beyond Outlook: CRM software to Improve Client Relationships"

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