Map Out Your Work Processes
Systematically map out the work processes of individual team members and of the team as a whole. --John J. Bowen Jr.
Work process includes every action required to complete a task from beginning to end—including who does it, what they do, how long it takes, interactions with other individuals or with information systems and the physical or information exchange that is needed. Systematically map out the work processes of individual team members and of the team as a whole. Include what needs to be done both for clients and internally. You can do this mapping on a whiteboard or with computerized flowcharts, but in any case, do it visually so that everyone can see what is at stake. A great place to start is to define the client experience you are delivering.
-John J. Bowen Jr., founder and CEO of CEG Worldwide, in Build a Template for the Ideal High-Performance Team
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