Provide Exemplary Service
We don’t limit the amount of time a client can call us and talk. We don’t say, ‘We’ll meet with you every three months and you get this one-hour slot.'
-Neal Van Zutphen
Of course, for clients and business associates to provide referrals, you also have to be worthy of their recommendation. Says Neal Van Zutphen, “We don’t limit the amount of time a client can call us and talk. We don’t say, ‘We’ll meet with you every three months and you get this one-hour slot.’” Instead, Van Zutphen and his partner give clients as much time as they need—even if it means working longer hours—to ensure clients don’t “feel like a number.”
-Neal Van Zutphen, Vice President of Delta Ventures Financial Counsel, Inc., in 6 Strategies for Developing a Referral-Only Practice
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